CommAf prides itself on being a centre of excellence in terms of
service delivery. We maintain a large staff of trained technicians to
cater for every eventuality. We hold spares for all our PBX systems and
even have complete backup systems ready to be installed if ever there
is a problem.
Customer reference
sites
University of Zimbabwe - OmniPCX
Enterprise (2,250 ports, remote shelves)
Old Mutual/CABS - OmniPCX Enterprise (1,800
ports, multi site IP Network,
Call Centre, Voice Recorder)
Stanbic Bank - OmniPCX Enterprise (multi site IP Network)
Swift - OmniPCX Office (multi site
IP Network, Call Centre)
Powerspeed - OmniPCX Office (multi
site IP Network, Call Centre)
Fault Reports
If you have a PBX system installed by CommAf and experience any
difficulties with it please report the situation to our Faults Call
Centre on 08677 000 677, 024
4750436,
Skype
CommAf Support, or call our nearest branch office if you are outside
Harare. If a fault is reported early enough in the morning on a normal
working day we will attend to it that same day. With serious faults,
for example where an entire PBX is down, we will be on site within
hours of the report.
Please insist on being given an official CommAf fault report reference
number as this will ensure that your request is registered and this
will allow us to monitor the quality of service we provide.
Changes to your
installation
If you have a PBX system installed by CommAf and require any changes to
the configuration please contact our service department on 08677
000 677, (024) 2751012, or our nearest branch
office if you are outside Harare, and
lodge your request with them. Changes of service are handled
by a different department from faults and because of
work
scheduling we may not necessarily be able to comply within the same
working day, so please do not leave change of service requests to the
last moment.
Make sure you know
who you are dealing with
Always
ensure that you are dealing with legitmate CommAf staff by using the
contact details provided below. We have had instances where people have
opted to deal direct with someone purporting to be CommAf and they have
invariably had issues for which we cannot really be held responsible.
If in doubt about the validity of any communication please do
not hesitate to contact us on 08677
000 677 or (024) 2751012
for verification.
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